Place and setting
Share the town or postcode area and whether this is a home or business.
STITM base
Technology support around Swindon.
Home and business technology support in Swindon and connected surrounding communities. Sam The IT Man is based in Swindon. Some work needs an on-site visit; other problems are safer or quicker to handle remotely.
SwindonOn-site across the wider area · Remote where suitable
Ways STITM can help around Swindon.
Start with the outcome. The service and delivery route follow from the actual work.
Remote, on-site or planned project?
Sam The IT Man is based in Swindon. Some work needs an on-site visit; other problems are safer or quicker to handle remotely.
- 01
Describe the outcome
Say what has gone wrong or what you need to achieve.
- 02
Check the suitable route
Software and account work may suit remote support; physical and site-dependent work often needs a visit.
- 03
Confirm arrangements
Location, likely scope, access, timing and charging approach are agreed before work begins.
Useful details to prepare.
Keep sensitive information private.
Device or system
Name the equipment or service involved and the exact warning text if there is one.
What changed
Explain when it began, who is affected and what has already been tried.
Sensitive information
Do not include passwords, authentication codes, recovery codes, payment details or confidential files.
Other places in the connected network.
Your next step