What this demonstrates
- Customer type
- Owner-built STITM platform
- Problem
- The previous site made it difficult for home, business and project customers to find the right route quickly.
- Work
- Customer journeys, responsive layouts, accessibility, secure enquiry delivery and a plain-English technology guide were designed and built as one platform.
- Outcome
- A clearer route from a visitor's situation to help, a quote, Byte or direct contact with Sam.



