Account and licence setup
Understand the current position without jumping to conclusions.
Start with the problem
Set Up a New Employee?
Make sure a new starter has the right device, accounts and access from day one.
- For
- Business customers
- Outcome
- A repeatable, secure onboarding process with fewer last-minute surprises.
- Delivery
- Remote setup plus on-site device work where needed.
Samone accountable contact
Devices
Cloud
Networks
Security
Does this sound familiar?
- Accounts are created at the last minute
- Nobody knows what access to provide
- New devices are configured differently
What STITM can check and improve.
Device preparation
Agree the sensible priorities and next action.
Access checklist and handover
Complete the agreed work and explain what has changed.
What happens next.
- 01
Share the situation
Describe what is happening and what you expected instead.
- 02
Check the likely route
Sam confirms whether remote, on-site or project work is appropriate.
- 03
Agree the work
Scope and the charging approach are explained before agreed work begins.
- 04
Resolve or improve
The agreed work is completed with a useful handover.
Remote, on-site or project work?
Remote setup plus on-site device work where needed.
A clearer technology conversation