Current-state discovery
Understand the current position without jumping to conclusions.
Start with the problem
Sort Out Our Business IT?
Bring scattered, unreliable or unclear business technology under control.
- For
- Business customers
- Outcome
- A prioritised plan for what needs attention now, next and later.
- Delivery
- Discovery may combine remote review and on-site assessment.
Samone accountable contact
Devices
Cloud
Networks
Security
Does this sound familiar?
- Problems are handled differently every time
- Nobody has a clear view of users and devices
- Technology decisions keep getting delayed
What STITM can check and improve.
Immediate-risk and reliability priorities
Agree the sensible priorities and next action.
A practical improvement route
Complete the agreed work and explain what has changed.
What happens next.
- 01
Share the situation
Describe what is happening and what you expected instead.
- 02
Check the likely route
Sam confirms whether remote, on-site or project work is appropriate.
- 03
Agree the work
Scope and the charging approach are explained before agreed work begins.
- 04
Resolve or improve
The agreed work is completed with a useful handover.
Remote, on-site or project work?
Discovery may combine remote review and on-site assessment.
A clearer technology conversation