Support needs review
Understand the current position without jumping to conclusions.
Start with the problem
Get Ongoing Business Technology Support?
Move from ad-hoc firefighting to a dependable support relationship.
- For
- Business customers
- Outcome
- Technology looked after, not just repaired when something breaks.
- Delivery
- Ongoing remote and on-site support arranged around the agreed plan.
Samone accountable contact
Devices
Cloud
Networks
Security
Does this sound familiar?
- The same problems keep returning
- Support depends on who is available
- You need help planning improvements as well as fixing issues
What STITM can check and improve.
Plan recommendation
Agree the sensible priorities and next action.
Clear boundaries for projects and ongoing care
Complete the agreed work and explain what has changed.
What happens next.
- 01
Share the situation
Describe what is happening and what you expected instead.
- 02
Check the likely route
Sam confirms whether remote, on-site or project work is appropriate.
- 03
Agree the work
Scope and the charging approach are explained before agreed work begins.
- 04
Resolve or improve
The agreed work is completed with a useful handover.
Remote, on-site or project work?
Ongoing remote and on-site support arranged around the agreed plan.
A clearer technology conversation