Stop-and-assess guidance
Understand the current position without jumping to conclusions.
Start with the problem
Recover My Files?
Get calm, careful help when important files have disappeared.
- For
- Home customers
- Outcome
- The best possible chance of recovery without making the problem worse.
- Delivery
- Assessment is normally hands-on. Stop using a failing device where possible.
Does this sound familiar?
- Files were deleted by mistake
- A drive is no longer showing
- A computer will not start and contains important data
What STITM can check and improve.
Safe first-stage checks
Agree the sensible priorities and next action.
Recovery or specialist next step
Complete the agreed work and explain what has changed.
What happens next.
- 01
Share the situation
Describe what is happening and what you expected instead.
- 02
Check the likely route
Sam confirms whether remote, on-site or project work is appropriate.
- 03
Agree the work
Scope and the charging approach are explained before agreed work begins.
- 04
Resolve or improve
The agreed work is completed with a useful handover.
Remote, on-site or project work?
Assessment is normally hands-on. Stop using a failing device where possible.
The capabilities behind this solution.
Your next step
Ready to recover my files?
Share the essential details. Sam will confirm the appropriate route without pretending the problem has already been diagnosed.