Initial setup and updates
Understand the current position without jumping to conclusions.
Start with the problem
Set Up a New Computer?
Move into a new computer without losing the things that matter.
- For
- Home customers
- Outcome
- A secure, updated computer with your accounts, files and everyday tools ready to use.
- Delivery
- Usually on-site or workshop-based, depending on the migration.
Does this sound familiar?
- You are unsure what to install
- Your files are still on the old computer
- Email, printers or accounts are not connected
What STITM can check and improve.
Account, file and application migration
Agree the sensible priorities and next action.
Printer and accessory connection
Complete the agreed work and explain what has changed.
What happens next.
- 01
Share the situation
Describe what is happening and what you expected instead.
- 02
Check the likely route
Sam confirms whether remote, on-site or project work is appropriate.
- 03
Agree the work
Scope and the charging approach are explained before agreed work begins.
- 04
Resolve or improve
The agreed work is completed with a useful handover.
Remote, on-site or project work?
Usually on-site or workshop-based, depending on the migration.
The capabilities behind this solution.
Your next step
Ready to set up a new computer?
Share the essential details. Sam will confirm the appropriate route without pretending the problem has already been diagnosed.