Performance and startup checks
Understand the current position without jumping to conclusions.
Start with the problem
Find out why your computer is slow and what is genuinely worth fixing.

Understand the current position without jumping to conclusions.
Agree the sensible priorities and next action.
Complete the agreed work and explain what has changed.
Describe what is happening and what you expected instead.
Sam confirms whether remote, on-site or project work is appropriate.
Scope and the charging approach are explained before agreed work begins.
The agreed work is completed with a useful handover.
Remote support can suit software causes; hardware work is usually hands-on.
Your next step
